Refund policy

RETURNS & ALL SALES FINAL POLICY

At Perfect Fifth Collective (P5C), each release is intentional and produced in limited quantities. Because of this, all sales are final.

We do not offer refunds or exchanges once an order has been placed, except in cases where the issue is a result of our error (see below).

Please review all product details, sizing information, and order confirmation carefully before completing your purchase.

ALL SALES FINAL

All purchases made through Perfect Fifth Collective are final sale.
This includes, but is not limited to:

  • Apparel

  • Accessories

  • Limited releases

  • Sale items

  • Gift cards

  • Digital products, collectibles, or NFTs

We do not accept returns or exchanges for:

  • Incorrect sizing

  • Change of mind

  • Preference or fit issues

  • Wear after purchase

DAMAGES, DEFECTS & ORDER ERRORS (OUR FAULT)

Please inspect your order immediately upon delivery.

If your item:

  • Arrives damaged

  • Is defective

  • Or you received the wrong item

You must contact us within 30 days of receiving your order at:
office@perfectfifthcollective.com

Include:

  • Your order number

  • A brief description of the issue

  • Clear photos of the item and packaging

If the issue is confirmed to be our fault, we will:

  • Replace the item or

  • Offer store credit or

  • Issue a refund at our discretion

Items must be unworn, unused, and in original condition to be eligible.

UNAUTHORIZED RETURNS

Items sent back without prior approval will not be accepted and will not be returned to the sender.

Do not ship anything back unless instructed by P5C support.

NON-RETURNABLE ITEMS

The following items are not eligible for return, exchange, or refund under any circumstance:

  • Sale or promotional items

  • Gift cards

  • Digital products, collectibles, or NFTs

  • Custom, made-to-order, or personalized items

  • Items that show signs of wear or use

EUROPEAN UNION CUSTOMERS — 14-DAY COOLING-OFF PERIOD

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, in accordance with EU consumer protection laws.

To qualify:

  • Items must be unworn, unused, with tags, and in original packaging

  • Proof of purchase is required

To initiate a return under this policy, contact:
office@perfectfifthcollective.com

Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.